Refund policy

We hope you love your Darla pieces. If something isn’t quite right, we accept eligible returns requested within 14 days of delivery.

Eligibility

To be eligible for a return, your item must be unworn, unwashed, undamaged, and in its original condition with all original tags attached. You’ll also need your receipt or proof of purchase.

Final-sale items and gift cards cannot be returned. Items sent back without first requesting a return will not be accepted.

How to request a return

Email us at hello@shop-darla.com within 14 days of delivery and include your order number and reason for the return. If your return is accepted, we’ll send you return instructions.

Approved returns should be mailed to:

Darla
200 E Cama St Apt 205
Charlotte, NC 28217

Return shipping

Customers are responsible for return shipping costs when returning an item for a refund. We recommend using a trackable shipping service, as Darla is not responsible for returns lost in transit.

Darla provides one complimentary return shipping label per order for an eligible size exchange of the same item. Additional exchanges and returns for a refund are the customer’s responsibility.

If your order arrived damaged, defective, or incorrect, please email us as soon as possible with your order number and photos. When the issue is confirmed, Darla will cover the cost of making it right.

Refunds

We’ll notify you after we receive and inspect your return. If approved, your refund will be issued to your original payment method. Original shipping charges are non-refundable.

Please allow up to 5 business days for us to inspect and process your return after it arrives. Your bank or card issuer may need additional time to post the refund.

Size exchanges

To request a different size of the same item, email hello@shop-darla.com within 14 days of delivery. Size exchanges are subject to availability. Once approved, we’ll send one complimentary return label per order. The replacement will be sent after we receive and inspect the original item.

If the requested size is unavailable, you may return the item under our standard refund terms. We cannot reserve exchange inventory while an item is in transit.